At COOINS GEL POLISH official online, your satisfaction is our guarantee.
If for any reason you are not completely satisfied with the products purchased from www.cooinsgel.com, you may return the unused portion for exchange or refund. For orders on our website, you have a 30 days return guarantee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Please contact us via email at customerservice@cooinsgel.com.
Our online customer service team will be happy to assist you for eligible returns, with a return instructions and the return shipping address.
*Only products purchased on www.cooinsgel.com may be returned.
RETURN / EXCHANGE FAQS
♡ How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank/original payment method for details.
♡ I used PayPal to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us via email at customerservice@cooinsgel.com. with your order ID. Our Service Team will be happy to assist you in processing your orders exchanges or cancellation.
♡ I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please contact customerservice@cooinsgel.com for assistance. Our Service Team will be happy to assist you in processing your returns, for products in stock, we will send a correct to your address.
♡ My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at customerservice@cooinsgel.com for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside, take some clear photos related and contact us as soon as possible.
